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Our jewellery is waterproof, tarnish resistant and long lasting.
Our pieces are free from nickel, lead, and cadmium, ensuring they are gentle and non-reactive.
While the jewelry will retain its color over time, it may develop a slightly deeper tone with wear—but it will not fade or lose its finish.
Care Instructions:
• To preserve the plating, avoid sharp objects or friction that may scratch or damage the surface.
• For longevity, gently wipe your jewelry with a muslin cloth after each use and store it in the box provided.
• Avoid direct contact with lotions, perfumes, and chemicals, as these may shorten the lifespan of the plating.
Thank you for choosing AXESOUÁR for your jewellery needs. We're dedicated to creating a smooth shopping experience for you , ensuring your orders are delivered promptly and securely. Please take a moment to review our shipping policy to understand the details of our delivery process.
Delivery Timeframe:- Orders from AXESOUÁR are typically delivered within 2 to 7 business days, depending on your location within India. - The dispatch process takes 24-48 hours from the date of order placement.
Same-Day Delivery (Mumbai Only): - We offer the convenience of same-day delivery for customers in Mumbai at an additional charge. Orders eligible for same-day delivery must be placed before the cutoff time, typically 12:00 PM IST, to ensure timely delivery. Please get in touch with us via Instagram dm / axesouar.in@gmail.com. Kindly note that same-day delivery might not be available during peak shopping periods or holidays.
Shipping Fees: - Shipping fees will vary based on your preferred payment option and order value. We strive to offer flexible payment options to accommodate your preferences. Shipping charges will be clearly displayed during the checkout process, allowing you to make an informed decision before finalising your order.
Tracking Your Order: - Once your order has been dispatched, you will receive a confirmation email/ text containing a tracking ID. This tracking number will allow you to monitor the real-time progress of your shipment.
Shipping Partners: - We have partnered with reputable courier and logistics services to ensure safe and reliable delivery of your jewellery. - Our shipping partners will be responsible for delivering your order to your provided shipping address within the specified timeframe.
Address Information: - Please ensure that your shipping address is accurate and complete when placing your order. Any inaccuracies or incomplete information may lead to delays in delivery or non-delivery of your order.
Delays and Exceptions: - While we make every effort to deliver your orders on time, there might be instances of unforeseen delays due to factors beyond our control, such as adverse weather conditions, public holidays, or logistical issues. We appreciate your understanding in such cases.
Customer Support: - If you have any questions or concerns about your order's delivery status, shipping fees, or any other related matters, please get in touch with our customer support team on axesouar.in@gmail.com
RETURNS AND EXCHANGES
Eligible Reasons for Exchange or Refund: We offer exchanges or refunds for the following scenarios:
Defects in the product, such as manufacturing flaws or material defects.
Receiving a wrong product in comparison to your original order.
Damage to the parcel during transit resulting in damage to the product.
Unboxing Video Requirement: To initiate the exchange or refund process, you must send an unboxing video of the received product within 24 hours of delivery to axesouar.in@gmail.com. The video should clearly demonstrate the packaging, unboxing, and the specific issue you are encountering (defect, wrong product, or transit damage).
Timelines for Exchange or Refund: Once we receive your unboxing video and validate the issue, we will process your request for exchange or refund. Depending on the situation and your preference, we will exchange the product with a replacement of the same design, subject to availability or provide a refund to your original payment method. Kindly note that refunds may take up to [2-5] business days to reflect in your account, depending on your bank or payment provider.
Ineligible Reasons for Exchange or Refund: We regret to inform you that concerns arising from not following proper jewellery care instructions are not eligible for replacement or refund. It's essential to adhere to our provided care guidelines to maintain the longevity and quality of your jewellery.
Return Shipping: In cases where an exchange or refund is approved, the products approved for return must be packed in their original packaging(box) to avoid any damage to the product during transit. The cost of return shipping for eligible issues will be covered by AXESOUÁR.
Contacting Customer Support: If you encounter any issues with your purchase that fall under our exchange and refund policy, please reach out to our customer support team within 24 hours of delivery via mail. We are here to assist you and guide you through the process.
CANCELLATIONS
Orders once placed can be cancelled within 6 hours by sending us an e-mail at axesouar.in@gmail.com. Orders once dispatched cannot be cancelled.If under any circumstances the order needs to be canceled due to technical glitches, we will contact you to inform you of the cancellation. In the event of a cancellation, any payment made for the canceled item(s) will be reversed back to your account within 3-5 business days.
18k Gold plated over 316 Stainless Steel , Water and sweat proof
A scattered charm bracelet that is great for solo styling for casual wear and perfect for stacking with our cuff bracelets .
